POLICIES

Disclaimer
Each Imago piece is crafted through a meticulous fusion of parametric design and hand-carved techniques. The metal base is produced in collaboration with a trusted 3D printing laboratory, then individually fabricated, surface-finished, and patinated by our team in our downtown Shanghai studio. This unique process ensures that every piece embodies both cutting-edge technology and artisanal craftsmanship. The intricate structures are impossible to replicate, and the hand-applied finishes give each piece its own distinctive texture and character.

Production Time
Each piece is handmade to order, with a production time of approximately two weeks before shipping. A limited selection of ready-to-ship items is available and will be dispatched within five days—please refer to the COLLECTION menu for ready-to-ship collection or contact us via email for details.

Shipping & Taxes
We are pleased to offer worldwide shipping for our artisan jewelry. We currently cover import duties, taxes, and customs fees for international orders. This means customers will not be responsible for additional charges upon delivery.

Complimentary Standard Shipping is available on all orders over $300, with an estimated delivery time of approximately 10-15 business days. For orders under $300, a flat shipping fee of $20 applies.

Returns & Exchanges
Due to the complexities of international shipping and the nature of our handcrafted raised fine silver pieces—where the matte patina naturally evolves over time to reveal a polished silver tone—we do not accept returns or exchanges for non-defective items. However, if you receive an item with a manufacturing defect, please provide clear documentation within 48 hours of delivery, and we will assess the issue and arrange the appropriate resolution.